Get conversation quality

GET

/api/conversations/{conversationId}/quality

• Production

Retrieve the CSAT score for a single conversation. Scores are computed after the conversation is resolved.

Authorizations

• bearerAuth

Parameters

Path Parameters

conversationId

required

string format: uuid

The unique identifier of the conversation.

Responses

200

The conversation quality score.

CSAT score for a single conversation, computed after resolution.

object

conversationId

required

The conversation this score belongs to.

string format: uuid

Example

c9f8e7d6-b5a4-3210-fedc-ba9876543210

outcomeScore

required

How well the customer’s problem was resolved (1.0 to 5.0).

number

Example

4.5

processScore

required

How smooth and efficient the interaction was (1.0 to 5.0).

number

Example

4.2

environmentScore

required

How well the tone, language, and presentation met expectations (1.0 to 5.0).

number

Example

4

compositeScore

required

Weighted average of the three dimension scores.

number

Example

4.23

disconfirmation

required

Gap between expected and perceived service level (0.0 to 1.0, lower is better).

number

Example

0.08

confidence

required

How confident the model is in the computed scores (0.0 to 1.0).

number

Example

0.87

signalCount

required

Number of conversation signals used to derive the scores.

integer

Example

6

scoredAt

required

Timestamp when the score was computed.

string format: date-time

Example

2026-03-15T14:35:00.000Z

404

No quality score exists for this conversation.

Standard error response returned by all endpoints on failure.

object

error

required

A human-readable error message describing what went wrong.

string

Example

Conversation not found