Get conversation statistics
GET /api/workspaces/{workspaceId}/consumption/conversation-stats
GET
/api/workspaces/{workspaceId}/consumption/conversation-stats
Retrieve conversation volume and resolution metrics for a workspace.
Authorizations
Section titled “Authorizations ”Parameters
Section titled “ Parameters ”Path Parameters
Section titled “Path Parameters ” workspaceId
required
string format: uuid
The workspace to get stats for.
Query Parameters
Section titled “Query Parameters ” period
string
Predefined period: current, previous, last_90d (default current).
from
string
Start of custom range in ISO 8601 format (overrides period).
to
string
End of custom range in ISO 8601 format (overrides period).
Responses
Section titled “ Responses ”Conversation statistics for the requested period.
Conversation volume and resolution metrics for a workspace over a billing period.
object
total
required
Total number of conversations in the period.
integer
Example
482 resolved
required
Number of resolved conversations.
integer
Example
439 byResolution
required
Breakdown by resolution type.
object
ai_resolved
required
integer
Example
387 human_resolved
required
integer
Example
52 abandoned
required
integer
Example
28 open
required
integer
Example
15 byChannel
required
Breakdown by channel type.
object
key
additional properties
integer
Example
{ "email": 310, "chat": 142, "whatsapp": 30} byIntent
required
Breakdown by detected intent.
Array<object>
object
intent
required
string
count
required
integer
periodStart
required
Start of the period.
string format: date-time
Example
2026-03-01T00:00:00.000Z periodEnd
required
End of the period.
string format: date-time
Example
2026-03-31T23:59:59.999Z