Get quality stats

GET

/api/workspaces/{workspaceId}/quality/stats

• Production

Retrieve aggregate quality statistics for a workspace over a given period.

Authorizations

• bearerAuth

Parameters

Path Parameters

workspaceId

required

string format: uuid

The workspace to get quality stats for.

Query Parameters

period

string

Predefined period: last_7d, last_30d, last_90d (default last_30d).

from

string

Start of custom range in ISO 8601 format (overrides period).

to

string

End of custom range in ISO 8601 format (overrides period).

Responses

200

Quality statistics for the requested period.

Aggregate quality statistics for a workspace over a given period.

object

periodStart

required

Start of the statistics period.

string format: date-time

Example

2026-02-24T00:00:00.000Z

periodEnd

required

End of the statistics period.

string format: date-time

Example

2026-03-25T23:59:59.999Z

conversationsScored

required

Number of conversations that received a quality score in the period.

integer

Example

312

averageComposite

required

Average composite CSAT score (1.0 to 5.0).

number

Example

4.21

averageOutcome

required

Average outcome dimension score.

number

Example

4.35

averageProcess

required

Average process dimension score.

number

Example

4.18

averageEnvironment

required

Average environment dimension score.

number

Example

4.1

averageConfidence

required

Average confidence of the computed scores (0.0 to 1.0).

number

Example

0.82

averageDisconfirmation

required

Average disconfirmation gap (0.0 to 1.0, lower is better).

number

Example

0.14

circuitBreakersTriggered

required

Number of circuit breakers triggered during the period.

integer

Example

1

resolutionRate

required

Fraction of conversations that reached a resolution.

number

Example

0.91