List attention items

GET

/api/attention-items

• Production

Returns all attention items for the tenant. Attention items are created automatically when the AI needs human intervention — for example, when reply validation fails, when a customer requests a human agent, or when the AI detects a sensitive situation it cannot handle. Use this endpoint to build a queue of items requiring human review.

Authorizations

• bearerAuth

Responses

200

List of attention items, including both open and resolved items. Filter client-side by status if needed.

List of attention items requiring human review.

Array<object>

An attention item flags a conversation that needs human review. These are created automatically when the AI is unable to handle a situation — for example, when reply validation fails after 3 attempts, when a customer explicitly requests a human agent, or when the AI detects a sensitive situation it cannot handle.

object

id

required

Unique identifier for the attention item.

string format: uuid

Example

ai1a2b3c-5678-9abc-def0-1234567890ab

tenantId

required

The tenant this attention item belongs to.

string format: uuid

Example

a0b1c2d3-4567-89ab-cdef-0123456789ab

conversationId

required

The conversation that triggered this attention item.

string format: uuid

Example

c1a2b3c4-5678-9abc-def0-1234567890ab

type

required

The category of attention required. Common values: ‘validation_failed’ (AI reply failed fact-checking), ‘human_requested’ (customer asked for a human), ‘escalation’ (AI detected a sensitive issue).

string

Example

validation_failed

reason

Detailed explanation of why the attention item was created.

string | null

Example

Reply validation failed after 3 attempts. The AI was unable to verify pricing information against the knowledge base.

status

required

Current status of the attention item. ‘open’ means unresolved, ‘resolved’ means a human has reviewed and addressed it.

string

Example

open

createdAt

required

Timestamp when the attention item was created.

string format: date-time

Example

2026-03-25T11:42:00.000Z

resolvedAt

Timestamp when the attention item was resolved. Null while still open.

string | null format: date-time